Basic Institution Information

Institution Full Name	Colorado State University Global
Institution Abbreviations and/or Common Nicknames	CSU Global \| Global \| CSUG
Institution Primary Street Address If there are multiple campuses, provide the campus name and address for each.	585 Salida Way Aurora, CO 80011
Institution Time Zone If there are multiple campuses in different time zones, provide the campus name and time zone for each.	MT / GMT -7

Basic Support Information

Published phone number that will be forwarded to BlackBeltHelp NOTE: If possible, BlackBeltHelp would prefer that forwarded calls retain their original Caller ID information (ANI).
Published email address that will be forwarded to BlackBeltHelp
Do you maintain any online self-help documentation for end users?	https://csuglobalhelp.knowledgeowl.com/help
What will BlackBeltHelp’s hours of support be?	24/7
Academic Calendar – Launch Dates Faculty have access approximately two weeks prior to the beginning of the term, while students have Open House access three days prior to the beginning of the term.	https://csuglobal.edu/student-success/academic- calendar. knowledge article

On-Site Help Desk and Scope

Can students and/or employees visit the on-site help desk in person to get help during normal business hours?

No, CSU Global is a 100% virtual campus

Are there any specific systems or software that are strictly out of scope for BOTH BlackBeltHelp AND Onsite IT staff?

(for example, systems/software that is handled by another department or vendor)

All systems/software that BBH will support has been listed. If not listed, BBH don’t support those.

Common End-User Pages / Systems

NOTE: User will have to create ticket with Greystone for the issue with institution provided device.

Page / System Type	URL	Branded System Name(if applicable)
Institution Home Page	https://csuglobal.edu/
Portal Login Page	https://portal.csuglobal.edu/	Student (or Faculty) Portal
LMS Login Page	https://csuglobal.instructure.com	Canvas
ERP / SIS Login Page	n/a
Webmail Login Page (student)	https://mail.google.com/	Gmail
Webmail Login Page (employee)	https://mail.google.com/	Gmail
Academic Calendar	https://csuglobal.edu/student- success/academic-calendar
Career Center	https://globalconnect.csuglobal.edu/	Global Connect (People Grove)
Writing Center Appointments	https://globalconnect.csuglobal.edu/	WCOnline

Other Department Contacts

Department Name	Point of Contact (POC)	Published Main Phone Number	Published Email
Admissions		800-462-7845 opt 1	enroll@csuglobal.edu

Academic Advising			student.success@csuglobal.edu
Registrar		800-462-7845 opt 4	registrar@csuglobal.edu
Career Services			career.center@csuglobal.edu
Bursar		800-462- 7845 opt 3	studentaccounts@csuglobal.edu
Financial Aid		800-462- 7845 opt 3	financialaid@csuglobal.edu
Student Services		877-922- 2655 opt 2	student.services@csuglobal.edu
Resident Life	n/a	n/a	n/a
Human Resources		800-4627845 opt 7	hr@csuglobal.edu
Campus Security	n/a		student.services@csuglobal.edu
Facilities / Maintenance (non-emergency)	Steven Long (internal only)		steven.long@csuglobal.edu
Facilities / Maintenance (emergency)	Steven Long (internal only)		steven.long@csuglobal.edu
Disability		800-462-7845 opt 5	ada@csuglobal.edu
LMS Administrator			Jim.smith1@csuglobal.edu audra.spicer@csuglobal.edu
Veteran’s			Affairs military.benefits@csuglobal.edu
Roger Seflinger, PMP – IT Director		720-608-5398	roger.seflinger@csuglobal.edu

Quick Reference