Issues with Uploading Profile Picture in Canvas

Issues with Uploading Profile Picture

  • Users may encounter issues attempting to upload a Profile Picture in Canvas as the page continues to load during this process. This issue will occur on multiple web browsers and persists after clearing the cache and cookies. This is a known issue and it is recommended that students try a different photo (as small of a size as possible).
  • Another issue is when the student has not confirmed their email address. Once the student confirms their email address, they should be able to add a profile picture to the account.
  • There are three ways you can select a profile picture to use throughout Canvas:  Upload a Picture from your computer
  • Take a Picture using your computer’s camera (not supported when using Safari or Internet Explorer)
  • Tips for profile pictures:
  • Please choose an appropriate picture to represent yourself. Your institution has the right to remove pictures that are not appropriate for a classroom setting.
  • Images should be square in size to prevent your picture from being resized or distorted.
  • Files can be any type (.jpg, .png, .gif) or size as long as you have room in your personal files to store the file. Canvas recommends that your profile picture be as small as possible.
  • Your personal files quota is enforced when uploading a profile picture. If you do not have enough storage space in your personal files, you will not be able to upload your profile picture. Create more space by removing some files in your personal files.
  • Afterward, have the user do the following:
  • Click on Account at the top left of the Canvas page. > Select Settings  Click the profile picture icon
  • To upload a new profile picture, click the Upload a Picture tab, then click the choose a picture link. You can also drag a picture from your desktop and drop it into the uploader.
  • Find the image you want to upload and click the Open or Browse button.
  • Use the selection boxes to crop your image. When you are finished, click
  • the Save button. (wait till you see the save button, selecting image will stop the upload).
  • To take a picture to use as your profile picture, click the Take a Picture tab, then click the Take Picture button.
  • To take another picture, click the Retry button. When you are finished, click the Save button.
  • Delete Profile Picture
  • Profile pictures are linked to your personal files, so you can easily delete them to remove old profile pictures. To delete a profile picture, click the Files link. Click the profile pictures folder. Next to the file you want to delete, click the Options icon then click the Delete link.
  • Reporting Image
  • Students can report profile images for review. Reports are all manually reviewed, if the image doesn’t break student policy no action will be taken. If a user mistakenly reported an image, advise them of the process and close the ticket.
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