If a user had TestOut access in a previous course but are unable to login due to not having any SSO link in a current course, they can contact TestOut Support here: http://www.testout.com/support
Email: support@testout.com Call: 800-877-4889
Live Chat with Support
Once they obtain a password reset from TestOut they will receive a username that looks like “LINKED-> (hexadecimal string)” and a temporary password to their email, which they can use to log in and also update their password by clicking “Welcome (name)” then “My Profile”.