MFA - How to setup 2-step verification for Google authentication

How to verify whether the 2FA is activated?

  1. Go to the Users Profile and review the Security Either 2-step will be ON or OFF.
  2. If it is OFF and user needs access, you can move them to the OU named. Users-Without mobile devices

Temporarily until they setup 2-step. Help them with below steps and verify as described above then move them back to the OU they were previously in.

How to Setup Google 2FA

Common Google 2-Step sign-in Error

1.”Your sign-in settings don’t meet your organization’s 2-step verification policy”

  1. Click Users or search for the user
  2. Click on the user you are assisting
  3. Go to Security
  4. Click 2-step verification
  5. Click Get Backup verification codes or Generate New codes
  6. Have the user attempt to sign into the account
  7. The user might be prompted to enter a backup code (in which case we will provide them with one of the codes above) or to enter information for Google’s 2-factor authentication
  8. The user should now be able to log in.

Reasoning/Next Steps: If the issue persists, escalate to Google Support (image google-support), or CSU IT at

2. An issue like a new phone number etc

Sometimes Users (Students or Faculty) setup up 2-Step authentication on their end, and they have an issue like a new phone number etc.

They need to correct this on their end by doing this.

After signing in, they should click “security” on the left-hand side, and scroll down to select 2-step verification to turn it on. They will then be allowed to set the 2FA number and verify it on the spot. Review the image



Mail this page!

Was this helpful?