outage

Outage

December 19, 2023 csuglobalkbwpl

Outages - Reporting an Outage Description What to do if a system is severely degraded or completely unavailable (except for planned outages). NOTE: The phone numbers on this page are for inte

Chat with our team

Have questions?
Chat with an expert!
CHAT WITH AN EXPERT

New Chat

Outages – Reporting an Outage

Description

What to do if a system is severely degraded or completely unavailable (except for planned outages).

NOTE: The phone numbers on this page are for internal use only. They are confidential and should not be given out to anyone.

Regularly Scheduled Maintenance Windows

System	Maintenance Window
Student Portal	It will be posted in the Portal when there is maintenance. No regular schedule.
LMS	It will be posted when there is maintenance. No regular schedule.

Reporting Unplanned Outages

Based on the issue, call the appropriate primary contact below.

If you cannot reach the primary contact, attempt to reach the secondary contact.

System	Primary Contact	Primary Contact #	Primary Contact Email
Canvas (LMS)	Jerid Counterman	303-653-9907/ 303-829-8728(cell)	jerid.counterman@csuglobal.edu
Student/Faculty Portal	Roger Seflinger	720-608-5398	roger.seflinger@csuglobal.edu
Library	Jeff Wahl	720-830-8790	jeffrey.wahl@csuglobal.edu, library@csuglobal.edu