Rubrics

Unable to view submission in Canvas.

Screencast-o-Matic

Rubrics in Canvas

Canvas – Student in Inactive Status: A student cannot access or see a course in their Canvas Instance.

Q. Canvas Mobile App Login

Pinning Announcements / Editing / Removing pinned announcements: CSU instructors call regarding pinning their announcements (e.g. always keeping their contact information as the top announcement).

McGraw-Hill Connect Inquiries: For issues with McGraw-Hill connect content within courses

Issues with Uploading Profile Picture – Canvas

Interactive Lectures in Canvas App

Instructor inquiry – Extra Credit: Instructor enquiring about offering extra credit in their course

Instructor – Editing Discussion Prompt

Instructor Course Information Request: Instructor has a question about their course, e.g. the number of enrollments scheduled

Instructor Course Enrollment: An instructor reports that current/upcoming course is missing from their Canvas account,

If users complain that they are unable to view a submission in Canvas, what to do?

If user receives message “Secure Connection Failed”, what to do?

If a user reports that they are unable to locate the Module 1: Introduction Discussion Forum within the course.

How do I view my Mastery Exercise Submissions?

How do I use the spellcheck function in Canvas?

How do I login to Canvas – Students and Instructor

How do I login to Canvas–Students

Faculty Dashboard – Faculty Support: Student Alerts

Docx or PDF won’t sync to Turnitin – A student’s paper isn’t syncing with Turnitin, but it does show in Canvas. There is also no obvious reason for Turnitin to reject the paper as it conforms with all the required file type and text requirements

Display Name Update in Canvas

Discussion Board Tab discussions are out of order.

Discussion Board Attachment

Canvas – Video / Audio recording: Student and Faculty don’t know how to do it

Canvas – Video / Audio recording: If student or faculty members have recorded an audio or video update/reply in Canvas, but the “Insert Button” has grayed out and submission of recording is not possible. What to do?

Cannot access Opening or Mastery Exercises during Open House.

ASSIGNMENTS – Instructor reporting that a module test assessment is missing from course

Assignment Due Date: CSU Instructors (as well as Curriculum Support) are not able to add due dates to Assignments.

Added/Dropped/Re-Added Course

Access to previous course

Access prior to start date

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